Effective Date of Current Policy: February 16th, 2021
Returns, Refund & Exchange Policy
What’s your return/refund policy?
If you paid full price for your product and are looking to return, we give a 30-day money-back guarantee or exchange. Email us at firstname.lastname@example.org and include your order number.
You'll be refunded the full price you paid when checking out, minus original shipping charges.
Any order that was made with a discount is a final sale, including subscriptions.
How do I place a return or exchange?
We understand our product may not be perfect for everyone. If you purchased a one-time product, please reach out to email@example.com with your order number and the products you'd like to exchange or return. We'll take care of the rest.
If you purchased with a discount or signed up for our monthly subscription - we do not do returns or exchanges. However, you can skip, pause or cancel your subscription by visiting "Manage Your Subscription" on your Happy V account.
How long does it take to process a return?
Processing returns happen within 24-48 hours. However, depending on your bank, credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, we truly apologize for the mistake.
Please reach out to us here and we’ll be sure to get you the Happy V product you ordered!